Shipping & Refund Policy
Shipping
We know that quilters and sewists want to buy fabric - not postage - so we are committed to keeping our mailing costs as low as possible.
Canada
Your purchase will be sent by Canada Post with an expected delivery of between 3-7 days; it may take a few extra days for some locations located further away. Flat-rate shipping is $4.95 per order up to $99.99; orders over $100 (after discount, before taxes) will ship at no charge to the customer.
We are happy to provide expedited shipping, if required; please contact us for a quote and to make arrangements.
USA
Your purchase will be sent by Canada Post and delivery times will vary depending on customs processing times. Shipping for orders up to $99 is $13 with orders over $99 shipping for $25.
International
Unfortunately, prohibitive shipping costs don't allow us to establish a single bulk rate for international shipping. If you would like to place an order please contact us and will provide you with an exact shipping quote in order to be fair to both you and ourselves. Thank you.
Returns
We want happy customers. If, for some reason, you are unhappy with your purchase, we need to know. We will refund regular-price items (shipping will not be refunded) returned to us within 30 days of purchase provided:
-
They are unused, unwashed, uncrowned
-
They are returned in the same condition as sent (not stained or damaged)
-
They are returned in the original packaging they were sent in
We hope you understand; having a policy like this in place allows us to re-sell the fabric and make returns a viable service option to offer. Sale items are not returnable. Postage for returning items is at the customers’ own expense. Once we received the returned item, we will check to ensure the item(s) meet the requirements above and, if they do, will issue the refund via the same method of payment used to make the original purchase.
We will endeavour to check each order to ensure our fabric is not flawed or damaged in any way but, if this does occur, please notify us immediately so we can make appropriate arrangements.
