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Shipping & Refund Policies

Shipping & Refund Policies

SHIPPING RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE

We know that quilters and sewists want to buy fabric - not postage - so we are committed to keeping our mailing costs as low as possible. 

Our standard is to have your orders in the mail within three (3) business days; this timeline may be longer when volumes are high during big sales or other promotions.

Packages are sent with carriers such as Canada Post, UPS, or Purolator (but not limited to these). Deliveries may take longer during peak seasons (e.g., Black Friday, Christmas) or during labour disruptions; both are beyond our control so please take that into consideration when placing your order.

Expedited shipping can be arranged if required; please email info@studio39fabrics.com to inquire. 

Canadian Shipping Rates 
Order value up to $38.99 (before tax)         $15.95
Order value over $39.00 (before tax)             FREE  

MAY 7, 2025 - Please note Lettermail rates are temporarily disabled as we are expecting another Canada Post strike starting later this month. We are taking this action proactively to protect customers and ourselves from having untracked packages stalled, lost, or mangled under a mountain of backlogged mail should a labour disruption occur.
We also offer Lettermail rates; this allows you to order a small amount of fabric and minimize the shipping cost. Please remember there is no tracking with Lettermail rates. Lettermail rates are based on weight and as of January 2025 they range in price from $2.61 - $7.36 CAD plus tax. Lettermail rates are based on the weight of the envelope and the thickness; please note certain items may be light enough to meet the criteria but their thickness prevents us from using Lettermail (an example of this would be spools of thread).

***Some shipping rates may change or be unavailable during large sale events.

MAY 7, 2025 - Please note US free shipping is temporarily disabled as we are expecting another Canada Post strike starting later this month.  During labour disruptions at Canada Post our only option is courier service; unfortunately, the cost of cross-border shipping via courier is too expensive for our small business to absorb. Thank you for your understanding.
Shipping Rates 
Order value up to $98.99 CAD        $18.95
Order value over $99.00 CAD           FREE  

Your purchase will be sent by Canada Post and delivery times will vary depending on customs processing times, but typically take between 5 and 14 business days. Studio 39 Fabrics is not responsible for any duty, tariff, or processing fees charged by the delivery provider.


International

Unfortunately, prohibitive shipping costs don't allow us to establish a single bulk rate for international shipping. If you would like to place an order please contact us  and we will provide you with an exact shipping quote in order to be fair to both you and ourselves. Thank you.

Lost or Stolen Packages

Studio 39 Fabrics cannot be responsible for any lost, stolen, or damaged shipments. We will work with the shipper to track packages, but no refunds will be issued and goods will not be re-shipped.



Canada Post provides $100 of insurance coverage for orders sent via Expedited Package (Canada) or Tracked Packet (USA).  Additional insurance can be purchased; please see the options available at checkout. If you do not purchase additional insurance and your package is lost, the maximum possible reimbursement will be $100. This applies to orders that qualify for free shipping; an insurance option is available.



Returns - UPDATED APRIL 2025

We want happy customers. If we have made an error, we will make things right. Please reach out and we will work with you to solve the problem. Please note that monitors and devices vary; the colour you see on your screen may differ from the actual fabric. We are happy to provide colour matching suggestions before you order to help minimize potential disappointment. Please contact us if you would like assistance in this way.

-> We will no longer accept returns if the value of the fabric being returned reduces your overall order below our free shipping threshold of $39 in Canada or $99 in the USA. For example, if your original order was $55 CAD and the value of the returned fabric is $22, your revised order total is $33 and that is below the free shipping threshold - no return will be accepted. We are doing this to protect the viability of offering Free Shipping at such a low threshold.

Returns will be accepted provided you let us know within 3 days of receiving your order. Once a return has been confirmed the items must be received by Studio 39 Fabrics within 14 days. Cut fabric, pre-cuts, thread, and notions can be refunded if all of the following conditions are met:

  • Goods are unused, unwashed, and any packaging is intact
  • Goods are returned in the same condition as sent (not stained or damaged)
  • Goods are returned in the original packaging they were sent in

Patterns, books, and Clearance items are not refundable. Once we have received the items and all conditions (specified above) have been met we will process the return. Shipping charges will not be refunded and return postage to Studio 39 Fabrics is the responsibility of the customer and will not be reimbursed.

We hope you understand; having a policy like this in place allows us to re-sell the fabric and make returns a viable service option to offer. Sale items cannot be returned and will not be refunded. 



Shipping and Refund Policies are Subject to Change Without Notice